At The Camera House, we aim to provide high-quality products and services. If you are not satisfied with your purchase, our Refund Policy ensures transparency and customer satisfaction. Please read the terms carefully.
1. Eligibility for Refunds
Refunds are applicable under the following conditions:
1.1. The product you received is defective or damaged upon delivery.
1.2. You received the wrong item or an incomplete order.
1.3. The product does not match the description provided on our website.
Refunds are not applicable for:
- Products damaged due to misuse or mishandling.
- Products that are not in their original condition or missing accessories.
- Items purchased during clearance or promotional sales, unless defective.
2. Time Frame for Refund Requests
2.1. Refund requests must be submitted within 7 to 10 Working Days of receiving the product.
2.2. Requests made after this time frame will not be eligible for a refund.
3. How to Request a Refund
To initiate a refund, follow these steps:
3.1. Contact our customer service team call us at +8801745-757927.
3.2. Provide the following information:
- Order number.
- Proof of purchase (invoice/receipt).
- Details of the issue (include photos if applicable).
4. Return Process
4.1. If your refund request is approved, you will be required to return the product to our store or a designated address.
4.2. The product must be:
- In its original packaging.
- Unused and in the same condition as delivered.
5. Refund Processing
5.1. Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
5.2. Refunds will be issued to the original payment method used during purchase.
6. Exchanges
If you prefer, we can exchange defective or incorrect items for the correct or equivalent product instead of issuing a refund. Contact us for assistance.
We are committed to ensuring your satisfaction and resolving any issues promptly. Thank you for shopping with The Camera House!